Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Givaani. By placing an order, you agree to the terms outlined below.

1. Order Processing & Shipping

All orders are processed within up to 1-2 business days. Once shipped, the estimated delivery time ranges from 5 to 12 business days, depending on your location.

2. Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition and packaging.

  • The return request must be submitted within 30 days of receiving your order.

  • Proof of purchase is required.

To initiate a return, please contact our support team with your order number and reason for the return.

Please note:

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • We do not accept returns for items damaged due to misuse, improper handling, or normal wear and tear.

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • The refund will be issued to your original payment method within a few business days.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos showing the issue

After reviewing your claim, we will offer a replacement, store credit, or full refund where appropriate at no additional cost.

5. Order Cancellation

Orders may be canceled within 24 hours of purchase. After this period, your order may already be in processing or shipment, and cancellation may no longer be possible.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact our support team.

7. Customer Support

We aim to respond to all customer inquiries within up to 24 hours.

If you have any questions regarding this policy, please contact us:

Email: support@givaani.com

Website: www.givaani.com

Last Updated: June 2026